Contact Us
If you have any questions, concerns, or need assistance with your account, we're here to help.
Support Availability
Our support team is available during business hours (Monday to Friday, 8:00 AM - 6:00 PM AT) to assist with general inquiries and technical issues. Please note that our response times may vary depending on the volume of inquiries received.
Live Chat Support
For immediate assistance or to ask a quick question, you can reach out to us through live chat on our website (available during business hours).
Email Support
You can also contact us via email. Our support team will respond to your inquiry within one business day.
Help Centre and FAQs
For general information, help with account settings or responsible gaming tools, we recommend checking out our Help Centre (available 24/7) for detailed guides and frequently asked questions.
Verification Support
If you need assistance with verifying your account or have any issues with identity verification, please contact our support team via email.
Responsible Gaming Assistance
For information on responsible gaming tools and resources available to help you manage your play, visit the Help Centre section dedicated to Responsible Gaming.
Technical Support
If you're experiencing technical issues with our website or mobile app, please contact our support team via email for assistance. We'll do our best to resolve the issue as quickly as possible.
Complaint or Dispute Guidance
If you have a complaint about your gaming experience or wish to dispute a specific issue, please submit it in writing via email. Our compliance team will review and respond to your submission within 5 business days.
General Support Workflow
For non-urgent issues or inquiries, you can initiate a support ticket through our website. We'll do our best to resolve the issue in a timely manner.
Self-Service Help Options
To find answers to common questions quickly, check out our Help Centre for detailed guides and resources on various topics related to gaming, account management, and more.
Multilingual Support
Our customer support team is primarily English-speaking. However, we also offer French-language assistance (Monday to Friday, 8:00 AM - 6:00 PM AT). For any language-related inquiries or concerns, please contact us via email.
Preferred Contact Methods
We encourage you to choose the most suitable support channel based on your needs. If you require a response within a specific timeframe or need urgent assistance, we recommend using our live chat option.
If there are any discrepancies in this policy, please reach out to us via email and we'll be happy to address them promptly.
